Category: General
The year 2025 marked a significant change for me. The swap from business owner to freelance consultant has been liberating. The freedom to work directly with small, passionate teams, the ones actually doing the heavy lifting, reminded me why I got into consulting all those years ago. No boardroom theatre, no death-by-PowerPoint strategy sessions. Just…
Thinking about outsourcing? Before you sign anything, let’s make sure you know what it really means, why regulators care, and how to do it without creating more headaches than you solve. Why Outsourcing Gets a Bad Rap I once heard someone say outsourcing is “paying someone else to fix your problems while you keep making…
A Quick Recap: Why So Many Firms Get ‘Stuck in the Middle’ In my previous article, Business Process Management: Why Most Professional Services Firms Are Still Stuck in the Middle, I discussed why many professional services firms become stranded between Levels 2 and 3 of the BPM maturity model. At this stage, organisations have repeatable…
“Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors often get average (or worse) results from brilliant people managing broken processes.” — Senior Toyota Executive In an era where artificial intelligence promises to revolutionise how we work, and digital transformation dominates boardroom conversations,…
Assertive communication is always important in a business environment, but often falls short. Employees typically complain about not knowing what is going on and / or being given too much irrelevant information. Communication during transformational change programmes is even more important. It is essential that messages are always adapted to suit your audience. This can…